TERMS AND CONDITIONS OF THE SHIELDTAG PARTNER APPLICATION

"Shieldtag" means PT Karya Generasi Biru, a company providing hologram technology-based certification services aimed at safeguarding product authenticity, duly established and operating under the laws of the Republic of Indonesia.

"Partner" means an individual, business entity, or legal entity that has entered into a strategic partnership with Shieldtag, including but not limited to toll-manufacturing (maklon) partners, manufacturers, distributors, or brand owners, as described on the official Shieldtag Partnership page (https://www.shieldtag.co/en/partnership/), and that uses the Partner Application to manage Shieldtag services, including the integration of Smart Hologram Stickers into its production process or products.

"Partner Application" means the web-based application provided by Shieldtag exclusively for Partners, accessed through a browser at the official address/domain designated by Shieldtag, including all features, content, data, dashboards, and services contained therein.

"Services" means the services available or accessible through the Partner Application, including but not limited to hologram ordering, activation, verification, distribution tracking, data analytics, and other supporting services.

"Partner Account" means the account registered and provided to the Partner to access the Partner Application, including credentials in the form of a username, password, and/or verification codes.

"Confidential Information" means all non-public information disclosed by either party to the other in connection with the partnership, including but not limited to production data, order data, hologram codes, customer data, technical information, and business information.

PLEASE READ THESE TERMS AND CONDITIONS IN THEIR ENTIRETY BEFORE ACCESSING OR USING THE SHIELDTAG PARTNER APPLICATION.

These Terms and Conditions constitute an agreement between the Partner ("You") and PT Karya Generasi Biru ("We", "Us", "Our", or "Shieldtag"), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia. These Terms and Conditions govern your access to and use of the Partner Application, the website (shieldtag.co), and the content and products provided by us, as well as the ordering, payment for, or use of the Services available on the Partner Application.

By agreeing to these Terms and Conditions, you also agree to any additional Terms and Conditions, including the Terms and Conditions for each Service, any written partnership/cooperation agreement (where applicable), and any amendments thereto, which form an integral part of these Terms and Conditions. In the event of any inconsistency, the written partnership agreement and/or the additional Terms and Conditions shall prevail over these Terms and Conditions to the extent of such inconsistency.

Shieldtag may amend, supplement, or update these Terms and Conditions from time to time. Continued use of the Partner Application after such changes take effect constitutes the Partner's acceptance of those changes.

A Partner Account is granted following the registration and/or partnership verification process determined by Shieldtag. The Partner must provide information that is true, accurate, current, and complete, and must update it whenever changes occur.

The Partner Account may only be used by the Partner and/or personnel duly authorized by the Partner, and may not be transferred to any other party for any reason. Shieldtag reserves the right to refuse to facilitate orders or access if Shieldtag knows or has sufficient reason to suspect that the Partner has transferred or allowed the Partner Account to be used by an unauthorized party.

The security and confidentiality of the Users Account, including the registered name, electronic mail address, registered cell phone number, payment details and the Payment Method that the Users chooses, as well as the verification code generated and sent by the Shieldtag system or the Payment Method Provider is entirely the responsibility of the Users. All losses and risks arising from the Users negligence in maintaining security and confidentiality are the responsibility of the Users. In such cases, Shieldtag considers any use or order made through the Users Account to be a valid Users request.

Notify Shieldtag immediately upon knowing or suspecting that the Partner Account has been used without the Partner's knowledge and consent. Shieldtag will take such actions as Shieldtag deems necessary against such unauthorized use.

Shieldtag implements an Information Security Management System (ISMS) based on the ISO/IEC 27001 standard in operating the Partner Application. As part of this commitment, the Partner must comply with the following information security provisions:

• Credential Confidentiality. The Partner must maintain the confidentiality of all access credentials (username, password, tokens, OTP/verification codes) and is prohibited from sharing them with unauthorized parties, including through insecure communication channels.
• Passwords. The Partner must use strong passwords that are not easily guessed, are not reused on other services, and must change them periodically or immediately if suspected of being known by another party.
• Access Control. The Partner must ensure that access to the Partner Application is granted only to authorized personnel based on the need-to-know and least-privilege principles, and must promptly revoke/report the access of personnel who are no longer authorized (for example, due to resignation or reassignment).
• Device Security. The Partner must ensure that the devices and browsers used to access the Partner Application are reasonably protected, including system updates and antivirus/antimalware protection, and must not use unsecured public networks without adequate safeguards.
• Incident Reporting. The Partner must report to Shieldtag as soon as possible, and no later than 24 (twenty-four) hours after becoming aware, any information security incident or suspected incident, including credential leakage, unauthorized access, loss of a device holding an active session, or anomalies in the Partner Account.
• Prohibition of Unauthorized Security Testing. The Partner is prohibited from performing scanning, penetration testing, exploitation of security vulnerabilities, or any other form of security testing on the Partner Application without Shieldtag's prior written consent.
• Data Protection. The Partner must protect all data obtained through the Partner Application, including hologram codes, order data, and customer data, from unauthorized access, use, alteration, or disclosure.
• Compliance. The Partner must comply with Shieldtag's applicable information security policies as notified from time to time, and with prevailing laws and regulations, including personal data protection regulations.
• Audit and Verification. To the extent reasonably necessary and as agreed, Shieldtag reserves the right to verify the Partner's compliance with the information security provisions of these Terms and Conditions.

The Partner hereby unconditionally agrees that all rights, ownership, and interests in the copyrights and other intellectual property rights in Shieldtag's products and the Partner Application rest with Shieldtag. The trademarks, logos, designs, and service marks appearing on Shieldtag's products and the Partner Application are registered marks. Nothing in these Terms and Conditions grants the Partner any right to use any form of Shieldtag's intellectual property beyond the use of the Partner Application in accordance with these Terms and Conditions.

All rights, ownership, interests, and copyrights in and/or to the Partner Application, including but not limited to all images, graphics, animations, audio, video, text, data, code, algorithms, and information, are owned by Shieldtag and protected by all applicable copyright laws and international treaties.

The use of either party's name, trademarks, or logos by the other party for collaboration publications may only be carried out with the prior written consent of the trademark owner.

Access and Use: The Partner may access and use the Partner Application through a browser on the Partner's devices, solely for the Partner's business purposes in connection with its partnership with Shieldtag.

Reproduction and Distribution: The Partner may not reproduce, redistribute, rent, or commercialize the Partner Application or any part thereof without Shieldtag's express written permission.

Restrictions: The Partner may not:

• Use the Partner Application for any purpose outside the scope of its partnership with Shieldtag;
• Use the Partner Application for any illegal or unlawful purpose;
• Collect content, data, or other parts of the Partner Application by any automated means, including but not limited to database scraping or screen scraping, without Shieldtag's written permission;
• Reverse engineer, decompile, or disassemble the Partner Application, except and only to the extent that such activity is expressly permitted by applicable law;
• Sell, trade, counterfeit, duplicate, or misuse hologram codes, QR codes, or verification codes obtained through the Partner Application; and/or
• Access or attempt to access accounts, data, or systems belonging to other partners or other parties without authorization.

The collection, storage, processing, use, and sharing of personal information provided by the Partner or its personnel, such as identity data, contact data, and location data provided when registering the Partner Account, are subject to Shieldtag's Privacy Policy, which forms an integral part of these Terms and Conditions.

Where, in using the Services, the Partner provides or processes third-party personal data (for example, the Partner's customer data), the Partner represents and warrants that it has obtained a lawful basis for processing in accordance with the prevailing personal data protection laws and regulations, and shall indemnify and hold Shieldtag harmless from any claims arising from the Partner's failure to fulfill such obligations.

Each party must maintain the confidentiality of the other party's Confidential Information and use it solely for the purpose of implementing the partnership. This confidentiality obligation does not apply to information that has entered the public domain through no breach, was lawfully possessed prior to disclosure, or is required to be disclosed by law or by order of a competent authority. This confidentiality obligation remains in effect during the term of the partnership and after its termination.

The Partner represents and warrants that: (a) if the Partner is an individual, the Partner is at least 18 (eighteen) years of age or is married and is not under guardianship or conservatorship; (b) if the Partner is a business entity or legal entity, the Partner is duly established, and the person accepting these Terms and Conditions has the lawful authority to bind the Partner; and (c) the Partner is legally capable and entitled to bind itself to these Terms and Conditions.

The Partner agrees to access and use the Partner Application and the Services solely for the purposes specified in these Terms and Conditions and not to misuse them for purposes of fraud, product counterfeiting, causing inconvenience to others, or any other actions that may or could be deemed to cause harm in any form to any other party.

The Partner understands and agrees that all risks arising from the use of the Partner Application and the Services are entirely the responsibility of the Partner, and the Partner hereby agrees to release Shieldtag from all claims regarding damage, disruption, or other forms of system interference caused by unauthorized access by other parties resulting from the Partner's negligence.

THE PARTNER ACKNOWLEDGES THAT SHIELDTAG IS A HOLOGRAM TECHNOLOGY-BASED CERTIFICATION SERVICE COMPANY. SHIELDTAG DOES NOT PROVIDE TRANSPORTATION, LOGISTICS, FINANCIAL, OR OTHER SERVICES. BY CONTINUING TO ACCESS OR USE THE PARTNER APPLICATION AND/OR THE SERVICES, THE PARTNER HEREBY AGREES TO SUBMIT TO AND COMPLY WITH ALL APPLICABLE LAWS AND THESE TERMS AND CONDITIONS. IMMEDIATELY CEASE ACCESSING OR USING THE PARTNER APPLICATION AND/OR THE SERVICES IF THE PARTNER DOES NOT AGREE WITH ANY PART OF THESE TERMS AND CONDITIONS.

The Partner is fully responsible for the decisions it makes in using the Partner Application, the Services, or any Payment Method. The Partner must treat Service Providers and Payment Method Providers with respect and must not engage in unauthorized, threatening, or harassing conduct.

The Partner is fully responsible for any losses and/or claims arising from the use of the Partner Application, the Services, or any Payment Method through the Partner Account, whether by the Partner, its personnel, or any other party using the Partner Account, in a manner contrary to these Terms and Conditions, the Privacy Policy, or Applicable Law, including but not limited to anti-money laundering and anti-terrorism financing purposes, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), intellectual property infringement, and/or other activities detrimental to the public and/or other parties or deemed damaging to Shieldtag's reputation.

The Partner is responsible for the accuracy of the data entered into the Partner Application, including product data, production data, and order data, as well as for the use and application of holograms as intended on legitimate products.

If the Partner experiences a system failure, or knows or suspects that the Partner Account has been hacked, used, or misused by another party, report it to Shieldtag immediately so that Shieldtag can promptly take the necessary actions to prevent further use, misuse, or losses that have arisen or may arise.

If the Partner experiences problems related to the Services or payments, the Partner may submit complaints through the channels provided by Shieldtag or by contacting Shieldtag.

To submit complaints, questions, or objections ("Reports"), the Partner must provide sufficient information, including but not limited to a summary of the facts, any evidence the Partner may have, order numbers, and registered information such as the email address and registered mobile phone number.

In response to Reports submitted by the Partner, Shieldtag will first verify the information provided by the Partner against the information stored in Shieldtag's system. Where necessary, Shieldtag may directly request the Partner to provide the information needed for verification purposes.

Shieldtag may decline to respond to a Report if the information provided does not match the information stored in Shieldtag's system, or if the Report is submitted in connection with, against, on behalf of, or by a party different from the data officially registered in Shieldtag's system. Shieldtag may also discontinue action on a Report if Shieldtag, at its sole discretion, considers that the Report is not supported by sufficient and clear facts or has been resolved.

The Partner may stop using the Partner Application at any time. Shieldtag has no liability to the Partner for any issues arising from the cessation of use, temporary suspension, or permanent suspension of the Partner Account. However, the Partner remains responsible for fulfilling obligations that arose prior to the date of such cessation or suspension, including payment obligations and any obligations arising from existing disputes, claims, or other legal actions.

The Partner Account may be temporarily or permanently suspended due to, including but not limited to, the following:

• A report by the Partner that the Partner Account has been used, or is suspected of being used or misused, by another party;
• A report by the Partner that a device used to access the Partner Application has been lost, stolen, or hacked;
• Shieldtag knows or has sufficient reason to suspect that the Partner Account has been transferred or used by an unauthorized party;
• Shieldtag knows or has sufficient reason to suspect that events have occurred which, in Shieldtag's view, have harmed or could harm Shieldtag, the Partner, or other parties;
• Use of the Partner Application or the Services by the Partner or another party (using the Partner Account) in a manner contrary to these Terms and Conditions, the Privacy Policy, or Applicable Law;
• Termination of the partnership agreement between the Partner and Shieldtag; and/or
• An account suspension order, whether temporary or permanent, issued by the government or relevant institution or pursuant to a court order issued in accordance with Applicable Law.

If the Partner Account is suspended and the Partner has clear evidence that the Partner Account should not have been suspended, the Partner may report such evidence to Shieldtag. After further examining the Partner's Report, Shieldtag will, at its sole discretion, decide to end or continue the suspension of the Partner Account. The suspension will not be unreasonably continued if Shieldtag determines that the issues giving rise to the suspension have been resolved.

If Shieldtag knows or has sufficient reason to suspect that the Partner has committed an immoral act, a violation, a crime, or any other action contrary to these Terms and/or Applicable Law, whether or not referred to in these Terms, then Shieldtag reserves the right to and may suspend the Partner Account, either temporarily or permanently, or terminate the Partner's access to the Partner Application, including the Services and/or Payment Methods listed therein, investigate, claim damages, report to the authorities, and/or take other actions deemed necessary by Shieldtag, including criminal and civil legal proceedings.

Shieldtag provides the Partner Application on an "as is" basis, and Shieldtag does not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the Partner Application will meet the Partner's needs and expectations. Shieldtag shall not be liable for any losses or damages caused by the failure or fault of Service Providers or Payment Method Providers, or by the Partner's failure or fault in complying with the terms of use of our Service Providers or Payment Method Providers.

The Partner Application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications, including devices of the Partner, Service Providers, or Payment Service Providers being damaged, not connected to the internet, out of range, switched off, or malfunctioning. Shieldtag is not responsible for any delays, delivery failures, damage, or losses arising from such problems.

Shieldtag has no obligation to monitor the Partner's access to or use of the Partner Application. However, Shieldtag continues to conduct oversight to ensure the smooth use of the Partner Application and compliance with these Terms, Applicable Law, court orders, and/or the requirements of administrative agencies or other governmental institutions.

Shieldtag has no responsibility whatsoever, including to take further action or legal action deemed necessary by the Partner, for any problems or disputes arising between the Partner and other parties. However, Shieldtag may facilitate any problems or disputes that arise by taking reasonable actions. When Shieldtag facilitates the resolution of problems or disputes, Shieldtag does not act as a mediator, and such facilitation does not give rise to any further liability on Shieldtag's part.

The Partner Application may be disrupted by events beyond Shieldtag's authority or control ("Force Majeure"), including but not limited to natural disasters, power outages, telecommunications disruptions, government policies, and other events. The Partner hereby agrees to release Shieldtag from all claims and liability if Shieldtag is unable to facilitate the Services, including fulfilling instructions requested by the Partner through the Partner Application, in whole or in part, due to Force Majeure.

These Terms and Conditions are governed by the laws of the Republic of Indonesia.

Any and all disputes arising from the use of the Partner Application or the Services are subject to the exclusive jurisdiction of the West Jakarta District Court (Pengadilan Negeri Jakarta Barat).

The Partner understands and agrees that these Terms constitute an electronic agreement, and the Partner's action of clicking the 'register' button when registering the Partner Account or the 'log in' button when logging into the Partner Account constitutes the Partner's active consent to enter into an agreement with Shieldtag, such that these Terms and Conditions and the Privacy Policy are legally valid and binding and will continue to apply for as long as the Partner uses the Partner Application or Shieldtag's Services.

Shieldtag will not claim or deny the validity of these Terms and Conditions or the Privacy Policy made in electronic form.

The Partner may not assign its rights under these Terms and Conditions without Shieldtag's prior written consent. However, Shieldtag may assign its rights under these Terms and Conditions to any party at any time without the Partner's prior consent or prior notice to the Partner.

If the Partner fails to comply with or violates the provisions of these Terms and Conditions, and Shieldtag does not take direct action, this does not mean that Shieldtag waives its right to take the necessary actions in the future.

These Terms and Conditions survive any temporary suspension, permanent suspension, cessation of use of the Partner Application, or termination of this agreement between the Partner and Shieldtag.

The unenforceability of any provision herein shall not affect the enforceability of the other provisions.

The Partner may contact us via electronic mail at Info@Shieldtag.co or by telephone at +62 811-2751-997. All Partner correspondence will be noted, recorded, and stored for Shieldtag's records.